Terms & Conditions
Substance-Free events
We organise substance-free events, meaning alcohol and (soft) drugs are not permitted. We aim to create a safe environment with optimal conditions for inner growth. It is not permitted to be under the influence of alcohol or drugs while being at our events. In case you are intoxicated or under influence, your access to the event will be denied without refund.
Cancellation Policy
Please note that event tickets can be paid back, up until 14 days before the date stated on the event ticket, excluding the € 0,61 service charge. After this, event tickets cannot be redeemed against cash, credits, or any other benefits.
Tickets cannot be forwarded to another future event.
In this section, words like ‘holder’, ‘bearer’, and ‘purchaser’ will refer to you – the person who will buy the tickets to one of our events. On the other hand, ‘our’, ‘us’, ‘we’, ‘issuer’, ‘provider’ and similar terms will indicate Play Partners, registered under KVK number 77248716 as Moving Intimacy.
By opting to purchase, allocate or possess tickets to one of our events, you automatically agree to our terms of use. If you have problems with any of the clauses listed below or do not agree with the risk allocations mentioned here, please do not purchase tickets or try to enter the premise of the event.
The bearer has to assume full responsibility of the event tickets, once they receive it. Play Partners has no liabilities – financial, legal, or otherwise – in case the delivered tickets are stolen, lost, damaged, destroyed or rendered unusable in any other way.
Kindly note that chipta.com, Hipsy and Ticket Tailor are the sole authorised sources for purchasing our event tickets. If you obtain your ticket(s) from any other unauthorised source, you take on the risks of those tickets turning out to be counterfeit or reported to be stolen. The issuer has the right to dishonour such stolen/counterfeit tickets and declare them as void.
Event tickets delivered to you are not meant to be used for illegal reselling, copying, reproducing, or misrepresenting in any form. You cannot use the ticket(s) for any promotional/advertising purposes either (including sweepstakes and competitions) without our prior approval. Any proven record of such activities will result in immediate seizure and cancellation of your ticket(s).
Play Partners has the right to investigate if there has been any violation of the terms and conditions. In case of any conflicts, the decision of Play Partners will be deemed final (i.e., the ticket issuer will remain the final arbiter in cases of disputes).
If you are not able to access any particular section(s) of our venue, due to delays, federal regulations, organiser policies, weather-related problems, emergencies, venue shutdown/evacuation or any other reason, you will not be eligible for any refunds or future credits.
If the event stated on your ticket is cancelled due to any factors or causes not in the control of the issuer, the latter will offer a partial or full refund, or postpone the event, or provide a comparable ‘make good’ option. These factors will be inclusive of, but not limited to, natural disasters, federal/state announcements, strikes, delays in production, and the like. Once again, the decision of Play Partners will be considered final.
Losses, if any, occurring due to foreign exchange fluctuations at the time of refunds, have to be borne by the purchaser. Play Partners cannot be, in any way, held liable for that.
By purchasing the event tickets, you confirm that you/the attendee(s) are 18 years or older, and (if applicable) of the gender stated on the ticket.
If you are below the age of 18 years, or your gender does not match the gender stated on your ticket(s), you will not be granted entry to the event. No refunds, full or partial, will be issued either.
At the time of entering the event venue, you are required to be able to produce the ticket and a valid identification document (ID). By presenting an ID, you confirm that all details present on it are accurate and updated.
By purchasing an event ticket or tickets and presenting the same at the venue, you give your consent to Play Partners to collect certain information about yourself (name, picture, date of birth, gender, address, etc.) for verification purposes.
You hereby agree to forego all types of surcharge claims – full or in part – and all claims & entitlements related to it.
Play Partners does not take any responsibility to personal/financial damages caused to you at the venue, or for any items lost/stolen/misplaced at the venue. Financial reimbursement claims on these counts will not be entertained.
Play Partners follows a ‘zero-tolerance policy’ towards unauthorised drug usage or carrying at the venue, AND towards any type of behaviour/actions that can be interpreted as undesirable. If you are found in possession of prohibited items at our event and/or if you indulge in any objectionable action, your participation in the event will be terminated immediately. Your event ticket(s) will become void from that point on.
Please note that you purchase tickets on your own free will. As such, you do not have the right to initiate a chargeback claim or dispute on the provider of the credit card/debit card that had been used for the transaction.
Please note that Play Partners reserves the right to make changes, revisions, and amendments, or add/remove sections from this set of terms and conditions – without any prior notifications to you. Such changes will be duly reflected on this website.
In all cases of disputes between the ticket-bearer and the ticket-issuer, the decision of the latter will be deemed final. In case a dispute cannot be resolved, the help of an independent third-party arbiter will be sought.
Last updated: 29 March 2023